Jan 312013
 
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7 Steps to get a good sleep after night shift in Call Center

We saw in the earlier post that due to irregular shifts a lot of BpO and Call Center employees are unable to sleep properly leading to a variety of health problems.  But since most of us do not have the luxury to change our shift we need to ensure we get a good workaround to get a good night or should we dare say a good day’s sleep?

Let us give us some things that you can do to get a good sleep even during the day. The points are based on our discussion with some people who are working in the  BpO and Call Center business for many years.

Free College Pathology Student Sleeping Creative Commons

Trying to sleep- pic by “D Sharon Pruitt”

  1. Consistency: Try to sleep at the same time every day. Even if you reach home early or have nothing to do, wait for your regular time to sleep and only then go to bed.
  2. Befriend the Dark Side:  Make sure your room has thick curtains and no light sneaks in, as a double precaution cover your eyes with eye pads like they give you in long haul flights. Remember even when your eyes are closed they can still sense light leading to less than optimal sleep so your aim should be to give them complete darkness when you are sleeping.
  3. Switch off the Cell phone: If you work in a voice process and still want to take calls after night shift we salute you. But if you are like the rest of us who have had enough after the shift, switch off that cell phone or give it to a family member who can announce your beauty sleep to the callers.  Come on even President Obama sleeps with all the problems of the world he is supposed to solve, so the world will not miss you if you miss some calls.
  4. Avoid Caffeine: The earlier your last dose of caffeine is before you go to bed the better are your chances to get a sound sleep. Remember you drink tea or coffee to stay awake in night, so just do the opposite when you want to sleep. Have your last sip of coffee/tea a minimum 2 hours before the bed time. Also what you need to remember is tea and coffee are not the only beverages with sleep killer chemicals your cold drinks and energy drinks are also buzzing with sleep killing demons. Some people swear by some herbal teas that help in sleeping, but we have not tried them so would not comment about the same.
  5. Eat light: While it is tough to sleep on an empty stomach, it is tougher to sleep on a stuffed stomach. So before bed time make sure there is some gap between your last meal and nap time. You can have a light snack if you feel hungry but do not stuff yourself, it will only increase your weight and decrease your sleep.
  6. Exercise regularly: If your body is physically exerted your chances of a good sleep increases exponentially. You don’t have to exercise before bed, but any time during the day if you have done some workout like walking, running, weight training or simple climbing of stairs, your body will want to recover, and we all know body recovers when we are sleeping.
  7. Read a Book: Remember when we were in school and the thought of reading itself use to make us yawn? Try something similar take a book to bed, just ensure it is not a stomach churning murder mystery, try a book on politics or history they are known to be the best sleep inducing invention of mankind.

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Bonus tip: No TV while in bed, yes as with the remote you will be compelled to keep on flipping the channel and will not sleep.

These 7 Steps to get a good sleep after night shift may seem  simple and commonsense but a lot of us do not implement them. Do try them and inform us if they have helped you in any form. Also if you have any tip of your own please write to us.

man sleeping on bench

Its easier to sleep in dark 

pic byVicente Alfonso

 

Please use Contact CafeBpO  form to get in touch with us if you would like to contribute content for CafeBpO

If you have liked this article feel free to share with your friends, and colleagues on your social networks like Facebook LinkedIn , Twitter etc. If you would like to receive regular updates from CafeBpO please use the subscribe by email option on this page (We do not sell, rent or donate your email address to spammers)

 January 31, 2013  Posted by at 5:08 PM Health in a BpO, Life In a BPO Tagged with: , , ,  Comments Off on 7 Steps To Get A Good Sleep After Night Shift In Call Center
Jan 172013
 

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10 Problems due to lack of Sleep in BpO employees

 

Today getting a good night’s sleep is a luxury for most of us, what with late night work, idiot box, chatting on social media websites,  neighborhood Jaagrans( whole night Bollywood songs parody to please gods), sound pollution etc.

Contrary to what doctor say that one needs a good 8 hours sleep to be healthy in the long run, most of us are lucky if we get even 5-6 hours of sleep. Unfortunately lack of sleep in BpO employees is a reality that they have to live with.

Things become trickier if you work for an International BpO and have a shift job that is against your biological rhythm.  Though well-known let us still repeat some of the ill effects of lack of sleep

  1. Reduced cognitive ability leading to making mistakes while working and dangerous while driving.
  2. High Blood pressure
  3. Mood swings
  4. Eating disorders ( can increase appetite or kill it, depending on how your body reacts to it)
  5. Disrupted bowel movements.
  6. Lowering of immunity
  7. Irregular heart beat even leading to heart attack in some cases
  8. Darkening of eyes
  9. Premature aging of skin
  10. Depression

So what is one supposed to do when one is working in a shift? It becomes even tougher to get good nights sleep due to some of the reasons given below:

  1. Irregular shifts
  2. Constant ringing of phone due to telemarketers
  3. Door bell ringing
  4. Other people in your home are active and need to continue with their life. This creates a lot of noise and activity in home leading to loss of sleep for the poor BpO professional.
couple sleeping on grass

Are you getting enough sleep ?

Picture by epSos.de

This problem is aggravated if you live with friends who have different shifts and also if your shift keeps on changing on a regular basis. If your shift changes regularly then you have a bigger problem. As by the time your body is used to current shift, it is time to move on to the next shift.  This kind of reminds me of Jet lag on short trips to US, by the time your body is used to the new time zone; it is time to travel again. L

Dear reader we would like to know what your experience is about lack of sleep due to shift work in BpO companies.  Have you experienced any of the problems associated with lack of sleep? Or you have no issues due to the same.

So what do you do to cope up with lack of sleep and adjust to change in shift timings to get a good Day’s sleep in your case. Everybody has their own way of dealing with the same, let us hear from you what you do and we will consolidate the same and publish here on CaféBpO

Please use Contact CafeBpO  form to get in touch with us if you would like to contribute content for CafeBpO

If you have liked this article feel free to share with your friends, and colleagues on your social networks like Facebook LinkedIn , Twitter etc. If you would like to receive regular updates from CafeBpO please use the subscribe by email option on this page (We do not sell, rent or donate your email address to spammers)

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 January 17, 2013  Posted by at 1:44 PM Health in a BpO, Life In a BPO Tagged with: , , ,  Comments Off on 10 Problems due to lack of Sleep in BpO employees
Jan 142013
 
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Get News About BpO From CafeBpO Online Paper

Dear Readers now getting news about BpO is very easy. As part of continuing improvement and enhanced reader experience we are happy to announce that we will be circulating a weekly online 100% FREE paper from CafeBpO. This paper will not only be from authors of CafeBpO but also from other sources from the internet like

  • New York Times
  • Economic Times
  • CNN
  • Newsweek
  • Reuters

and many other online resources.

There are many benefits for our readers of the same e.g.

  • You get a single source to gather all the news  happening in the world of BpO at a single place
  • All latest trends, news, deals would be available to you at a click of mouse
  • As this is a weekly paper even if  you have missed something you know where to go to get all the information you are looking for
  • We will be collecting  news from sources across the globe you can be assured to get diverse point of views about the business of BpO
  • It is 100%  free with no obligation to purchase anything.

The paper will be available online every week on Tuesday around 4 pm India time (+5:30 GMT). In order to not miss it you can subscribe to the same by clicking the subscribe button on the paper or you can also subscribe to CafeBpo blog to receive it as we will be inserting it in posts on regular basis.  Here is the link to the Online Paper of CafeBpO.  Below is the screen shot of the first edition of the Free Online Paper giving you news about BpO.

CafeBpo Life career and business of Bpo

Subscribe to CafeBpO Online Paper

If you have liked this article feel free to share with your friends, and colleagues on your social networks like Facebook LinkedIn , Twitter etc. If you would like to receive regular updates from CafeBpO please use the subscribe by email option on this page (We do not sell, rent or donate your email address to spammers). You can also get in touch with us using the Contact CafeBpO form in case you have any suggestions or would like to contribute to the CafeBpO blog.

 January 14, 2013  Posted by at 11:26 AM Business of BpO Tagged with: , ,  Comments Off on News about BpO-Free Online Paper from CafeBpO
Dec 272012
 

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Fightback for Safety in BpO Cabs

In continuation of our post about safety in BpO Cabs, we found Fightback application developed by Tech Mahindra a large IT company from the Mahindra Group. FightBack uses GPS, SMS, location maps, GPRS ,email and your Facebook account to inform your loved ones in case you are in danger. Join us and help make our streets safer for women. This is a very simple app to download and use from your mobile phone.

Tech Mahindra had long back developed an application called FightBack which was being used only by the staff members of Mahindra Group.

After the gang-rape of a woman in New Delhi;  Mr. Anand Mahindra has now thrown open this smart phone application for public use, beyond Mahindra employees. The FightBack application tracks a user’s location and sends SOS  messages to selected contacts in case of an emergency.

This application is now available for download on the company website for
free & IS ONLY FOR INDIAN MOBILE NUMBERS.

The FightBack app allows the user to press on a panic button whenever
he/she feels unsafe.

It tracks the location using GPS and alerts chosen contacts  about the location map and is available on Nokia,  Android and Blackberry from the link below :

www.fightbackmobile .com

Steps – How to download the application

1 – Register yourself or login through Faceback with Post click.
2 – After the successful Login in the portal, Click to Download.
3 – Enter the mobile number on which you want to deploy for the FightBack application
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4 – Select your handset on which you would like to download the application
from the device list.
5 – Click on Download button, and you will receive the link to download via
SMS.
6 – By clicking on the downloadable link within the received SMS your
application will start downloading.

Please spread this to all your social circles on Facebook, Twitter and Google+ etc; this is a very useful application and should be present on your phone. We would like to thank Mr. Mahindra to make this app available to all.

If you have liked this article feel free to share with your friends, and colleagues on your social networks like Facebook LinkedIn etc. If you would like to receive regular updates from CafeBpO please use the subscribe by email option on this page (We do not sell, rent or donate your email address to spammers). If you would like to contribute for Cafe BpO please use the Contact CafeBpO form to get in touch with us and we will be  happy to run a post by you.

Other Posts in this series

  1.  The truth about BpO Cabs
  2. Steps to follow in BpO cabs for security

 December 27, 2012  Posted by at 7:02 PM Life In a BPO Tagged with: , ,  Comments Off on Safety in BpO Cabs-FIGHTBACK India’s first Mobile Application for Women Safety
Dec 272012
 

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How To Ensure Security in BpO Cabs

We talked about the truth about cabs in one of the earlier post and mentioned that cabs are a necessity for the BPO employees due to

  1. Late shift timings when public transport is not available and is not safe.
  2. The need to login on time, as any late log in leads to stiff penalties from clients

We will focus this post about the security of women employees in BpO cabs, as we don’t want any more incidents like the recent Delhi rape case, and the earlier gruesome murder of girls traveling in BpO cabs in Bangalore and Pune.

All top BpO companies provide home pick up and drop beyond 8 pm and before 7 am, for the security of the employees, but there are a few things that as a women employee you are entitled to

  1. After 8 pm and before 7 am you have a right to be picked up from home and the company can not drop you at a common pickup point far away from your home.
  2. All good companies have a policy where a women employee is not the first pickup and the last drop during the night. This ensures that the lady is not travelling alone in the cab. If this means that either a security guard will travel with the girl or a male colleague will go till the house of the girl and come back after dropping the girl.
  3. Check with your company in GPS is installed in the Cabs to track the movement, if not you should demand that from your organization.
  4. If due to some extreme emergency you are traveling alone in the cab make sure that you don’t  fall asleep, and constantly be in touch on your phone with the control room of your company.
  5. Keep the number of local police station, your family member on speed dial where you can  call them in case of any problem
  6. Make sure that the driver is not drunk and if you suspect he is drunk do not board the cab.
  7. Do not enter the cab if you do not recognize the driver. Please call your company’s helpdesk to confirm that the new driver is authorized to bring you to office.
  8. If there is unknown people along with the driver in the cab refuse to board the cab and call your company’s control room.
  9. Do not let the driver stop on the way and pick up stray passengers either to give lift or as a paying passenger. They are not allowed to do the same as it is a security hazard.
  10. Never allow the driver or your colleagues to go by an alternate route even if they insist it is a short cut.
  11. Always keep some kind of security measure with you like a pepper spray to use in emergency.

Our aim is not to create any kind of panic but considering the increasing number of crimes against women and the odd hour’s women in BpO travel in cabs it is prudent to be aware of your surroundings and be proactive to ensure that your safety is not compromised. If you find that your organization is not following the basic security norms for the security of women employees you can always talk to the HR manager and if nothing is done we would strongly suggest you change your company, as a company that does not takes care of security of its employees is not worth working.

 If you have liked this article feel free to share with your friends, and colleagues on your social networks like Facebook LinkedIn etc. If you would like to receive regular updates from CafeBpO please use the subscribe by email option on this page (We do not sell, rent or donate your email address to spammers). If you would like to contribute for Cafe BpO please use the Contact CafeBpO form to get in touch with us and we will be  happy to run a post by you.

 December 27, 2012  Posted by at 1:18 PM Life In a BPO Tagged with: , ,  Comments Off on The Truth About Cabs-Steps to follow in BpO cabs for security
Nov 142012
 

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We started CafeBpO a month back and as the aim is to grow it into a community where all those associated with the business of  BpO can participate. We thought we will give some highlights of last one month over here so that our readers know which direction we are heading.

Below is some technical mumbo jumbo:

  • We are using WordPress platform with Suffusion theme developed by Sayontan Sinha . We would like to acknowledge and thank him for creating this wonderful theme which is free to use.
  • We are present on Facebook and at the CafeBpO page. If you want regular updates you will need to like the Facebook page of CafeBpO
  • A total of 26 posts not including this one  has been written.
  • 35 Facebook likes, presence on Twitter and Google + and Pinterest
  • More authors have agreed to contribute for articles and we are confident you will see there work in next one month.
  • We are working on new sections based on inputs received and would be looking forward to more ideas. Feel free to  use Contact CafeBpO form to get in touch with us.
  • We have achieved Alexa rank of  7,96,207 globally and 34,106 in India, thanks to all our readers.
  • A lot of our posts are being actively shared on internet on Facebook, twitter, LinkedIn and other social media platforms. We would encourage you to share posts on CafeBpO to spread the community far and wide.

We would request our readers to actively contribute

  • Content
  • Comment on the posts. You actually don’ t need your own website to comment, you can leave that blank, or you can also use your Facebook or Twitter account also to comment. Your comments will help us to make this community useful to more people.

So friend please go ahead and spread the message of CafeBpO and feel free to  Contact CafeBpO if you would like to contribute, stories, articles or just would like to get in touch with us.

 November 14, 2012  Posted by at 7:19 PM Business of BpO, Trivia Tagged with: ,  2 Responses »
Oct 222012
 

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So after looking at what some of the complications for a BPO jobs are let us try to understand what are the basic requirements for working in a BPO or call centre are. Please note that when we say working we mean looking for a long term career in a BPO company. This post is not for somebody who is looking for a filler job till he gets a better opportunity.

A typical BPO employee should have following qualities and qualifications

  • First and foremost is willingness to work in any shift including night shit, Australian shift, UK shift, India shift and anything in between.
  • Minimum a graduate though a higher degree will not hurt and will help in getting a more complicated process where the salary may be higher.
  • Good command  over both spoken and written English language.
  • Basic understanding of principles of finance in case you are joining a BFSI BPO or a Banking, Financial Services, Insurance BPO company.
  • Basic understanding of computers and basic applications like Word, Power point, MS Excel,  outlook etc. as most of these are required in the day to day working in a BPO.
  • Willingness to learn new process and applications as most of the  processes will have its own nuances and specific applications that no training company in the world can teach you.
  • You should be good at both written and oral communication this is irrespective of the fact whether  you will be working in a voice process or a back office process at some stage you will be required to communicate with customers or with your internal colleagues.

So friends these are are some of the qualities and qualifications that you will need to join and succeed in a BPO company. They offer a lot of career opportunities but one must remember that the competition is also very tough and the very best survive in this business too just like any other industry which is highly competitive.  We will be analysing some of the points given above in more detail in the coming posts. Keep coming back for more posts on life, career and business of BPO

Team Cafe BPO

 October 22, 2012  Posted by at 11:28 PM Career In a BPO Tagged with: , , ,  Comments Off on Are You Cut Out For A BPO Job-III