Nov 062012
 

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Q: Which outsourcing company in India has most Valuable employees?

Mr. Narayanmurthy the legendary founder of Infosys once mentioned that his employees are his biggest asset. This is very true in the IT and BPO business as the maximum investment and the only revenue source an IT or a BPO company has it are its employees. Even product companies need employees to develop and market products. For any outsourcing company in India or anywhere the success depends on how much revenue each employee is generating and  how many of them are revenue generating as a ratio of total employees.

In this post we will examine which BPO companies have the best assets i.e. employees by virtue of producing highest income for their company. The three companies that we will compare in alphabetical order are

  • EXL
  • Genpact
  • WNS

Genpact, WNS and EXL are 3 of the top 3rd party BPO companies that are based out of India but listed in US. While Genpact and WNS are listed on NYSE, EXL is listed on NASDAQ. The three companies are bell weather of outsourcing business and pioneers in the outsourcing business. We are not including Convergys in the same as though listed; India is still not its largest location headcount wise. While the other three have more than 75% of their workforce out of India and are led by people of Indian origin.

We compared the financial result of the top 3 listed BPO companies from India. Please note we are saying from India and not in India, due to which we have excluded Firstsource. Also the results of Firstsource for the last quarter are yet to be declared so we are excluding it, but may update this article at a future date.

We working on the data of these three companies and will present the same to you tomorrow. In the mean time would you like to guess which companies employees have highest revenue per annum? Per hour? Let me give some revenue numbers to you to start the comparisons

Annual revenue of Genpact is 1.8 billion dollars and both EXL and WNS are in the range of 420 million dollars. But revenue is only the begining point we will go a little deep and analyse the numbers with respect to employee contribution. This will be our starting point and in the next post we will examine following

  • No of employees
  • $/hr achieved by doing some reverse calculations
  • Attrition and its impact

Find out which companies employees have maximum revenue on an annual as well as per hour basis and what it means for others. In the mean time how about doing some research on your own. All data that we are  using has been taken from publicly available information from the respective website or press release of the three companies.

 November 6, 2012  Posted by at 11:04 AM Business of BpO, Case Study Tagged with: , , , ,  Comments Off on Which Outsourcing company in India has most Valuable Employees?