Oct 222012


So after looking at what some of the complications for a BPO jobs are let us try to understand what are the basic requirements for working in a BPO or call centre are. Please note that when we say working we mean looking for a long term career in a BPO company. This post is not for somebody who is looking for a filler job till he gets a better opportunity.

A typical BPO employee should have following qualities and qualifications

  • First and foremost is willingness to work in any shift including night shit, Australian shift, UK shift, India shift and anything in between.
  • Minimum a graduate though a higher degree will not hurt and will help in getting a more complicated process where the salary may be higher.
  • Good command  over both spoken and written English language.
  • Basic understanding of principles of finance in case you are joining a BFSI BPO or a Banking, Financial Services, Insurance BPO company.
  • Basic understanding of computers and basic applications like Word, Power point, MS Excel,  outlook etc. as most of these are required in the day to day working in a BPO.
  • Willingness to learn new process and applications as most of the  processes will have its own nuances and specific applications that no training company in the world can teach you.
  • You should be good at both written and oral communication this is irrespective of the fact whether  you will be working in a voice process or a back office process at some stage you will be required to communicate with customers or with your internal colleagues.

So friends these are are some of the qualities and qualifications that you will need to join and succeed in a BPO company. They offer a lot of career opportunities but one must remember that the competition is also very tough and the very best survive in this business too just like any other industry which is highly competitive.  We will be analysing some of the points given above in more detail in the coming posts. Keep coming back for more posts on life, career and business of BPO

Team Cafe BPO

 October 22, 2012  Posted by at 11:28 PM Career In a BPO Tagged with: , , ,  Comments Off on Are You Cut Out For A BPO Job-III