The Challenges of Life in a BpO
Life in A BPO is like nothing else, specially if you are working in an Indian BPO. There are mulitple reasons for the same. The biggest of them is the variable shift timings. Most of us in the BPO business work against the natural rhythm and biological clocks that mother nature has given us. This leads to various issues like
- Sleep deprivation
- Stomach upset
- Darkening of eyes
Weekends or day offs are specially painful because in a lot of cases you get days off when your friends are working. If you are at home and want to take some rest it is not possible because some body or other will keep on coming to disturb. If it is not the dhobi ( presswala) then it will be the maid, if the maid has taken off without informing then your nosy neighbors will come on the pretex of borrowing onions. Needless to say getting some sleep even on a day off is not easy for somebody who works in the BPO business.
So it is not uncommon to find friendships getting broken or rekindled on the basis of people who work in the same shift or come in the same cab. This is a very unique thing about Life in A BPO, more than anything you are looking for people who are free on the same day as you are as you don’t have energy to hang out with friends who are on a different time zone. It is not uncommon to celebrate Diwali in the morning as one has got shift in the evening or spray colors of Holi in the middle of night because only then all your shift colleagues are getting ready to take cab to go home and what better time than this to drench them as well as the cab driver in colors of Holi so that nobody sleeps in the cab that night?
But even after all these unique challenges the employees in BPO are expected to deliver service with a smile to irate customers, demanding managers and devil in the disguise of mother in law. So what are your unique challenges that you face as a BPO professional? If you would like to share your story please contact us and we will get back to you and may publish the same here.